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Ticket system

Ticketing within Vision has several distinct components to satisfy service provider and subscriber requirements. At its core, Vision ticketing exists to record and more easily resolve problems.

To most service providers, ticketing means tracking and managing subscriber trouble tickets. Problems come to a provider by way of its call center or other support channels, and providers quickly record the issue and assemble resources to resolve the problem.


Vision begins by first assigning tickets explicitly to the service, invoice, or location they affect. With Vision, we narrow this focus further by providing multiple dimensions with which to categorize tickets, such as problem categories and sub-categories. To any ticket, operators may add formatted text and attachments to capture actions taken to resolve an issue.

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