Ticketing within Vision™ has several distinct components to satisfy service provider and subscriber requirements. At its core, Vision™ ticketing exists to record and more easily resolve problems.
To most service providers, ticketing means tracking and managing subscriber trouble tickets. Problems come to a provider by way of its call center or other support channels, and providers quickly record the issue and assemble resources to resolve the problem.
Vision™ begins by first assigning tickets explicitly to the service, invoice, or location they affect. With Vision™, we narrow this focus further by providing multiple dimensions with which to categorize tickets, such as problem categories and sub-categories. To any ticket, operators may add formatted text and attachments to capture actions taken to resolve an issue.