Easily record and resolve problems, create and categorize tickets and drive troubleshooting actions.
Ticketing
Quickly Assess Status
Color-coded indicators give your front-line staff members an immediate picture of what is happening with a customer’s services.
Reduce Truck Rolls
Only send a technician to the customer’s location once it’s determined to be necessary. This saves your business time and money and gets customers back online quicker.
Categorize and Report on Tickets and Issues
Quickly route tickets to the appropriate individual or team in order to resolve them quickly. Reports and dashboard cards help company leaders assess open tickets, monitor issues and better serve customers.